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This section should answer most of your questions about Tribe Village Community membership, rewards and survey participation.
How long will it take to complete a survey?
Surveys will typically range from 2 to 20 minutes to complete. On some occasions, you may be asked to take part in projects that run for a longer period. These will be occasional, and you will be rewarded accordingly.
How often will I be invited to take part in a survey?
It’s difficult to say, you could be invited to take part in several surveys each week, or you may not hear from us for a few weeks. Ideally, you should never receive more than one invitation a day.
How will I know if there is a survey for me to complete?
You will be invited by email to take part in some surveys. This will contain a link to the accompanying survey. There may also be other surveys available to you listed on the Survey Dashboard.
How do I access the survey?
Simply click on the link within the survey email invitation, or copy and paste the link into your browser.
What’s in it for me?
You will usually be rewarded with Tribe Points. When you reach 100 Tribe Points, you can exchange them for a £1 gift voucher or transfer to PayPal. Occasionally, we may offer a prize draw as a reward, which will be stated in the email if applicable.
Do I have to complete a given number of surveys to remain a member of the panel?
You may be removed from the panel if you do not participate in any activities you are invited to within a six-month period.
How do I change / update my profile?
Login and click on ‘Profile’.
I have forgotten my password – what do I do?
Simply click on ‘Forgot password?’ to reset your password.
Do I need to login each time I visit?
Yes, for security purposes, every panel member must log in with their email address/username and password.
I have registered but have not yet received a survey
Don’t worry. You will be invited to a survey as soon as a suitable opportunity becomes available.
Did you receive my survey?
If you clicked on the finish key at the end of the survey, then your survey has been received.
What happens to my personal information and the answers I give?
Your personal information is used to communicate with you and manage your Tribe Village membership; it is not shared with any third parties to market any products to you. Your answers are used anonymously, and you will never receive any solicitation from third-party companies by taking part in Tribe Village.
What do I do if I need help?
Please email support@tribevillage.com.
Who owns Tribe Village?
Tribe Village is owned and managed by Tribes Research Limited (www.tribesresearch.co.uk), a digital market research company.
What if I have a question not covered in the FAQ?
If you have a question that isn’t covered in this FAQ, please send an email to support@tribevillage.com.
How do I unsubscribe from Tribe Village?
Click on ‘Unsubscribe from Tribe Village’ at the bottom of any page and follow the instructions. Alternatively, email support@tribevillage.com with ‘Unsubscribe’ in the subject line, or click on the ‘Unsubscribe’ link in any of the emails we send you.
Can I re-join Tribe Village once unsubscribed?
If you unsubscribe by mistake or wish to re-join Tribe Village, please email support@tribevillage.com.
